Quality improvement in health care

09 November - 09 November The King's Fund

Speakers

Attendees

Sponsors

Partners

Exhibitors

Programme

  • 09 November
DA

Dr Thomas Allen

Research Fellow
Alliance Manchester Business School, University of Manchester

09 November

09 November

SB

Suzie Bailey

Director of Leadership and Quality Improvement
NHS Improvement

09 November

Professor Ted Baker

Deputy Chief Inspector of Hospitals
Care Quality Commission
Ted was appointed Chief Inspector of Hospitals at the Care Quality Commission in 2017. Previously he has had extensive experience in clinical and academic medicine, in hospital management and as regulator. He was Deputy Chief Inspector of Hospitals from 2014 and led the inspection programme for acute hospitals. Before this he had been Medical Director and Deputy Chief Executive of Oxford University Hospitals NHS Trust having previously been Medical Director of Guy’s and St Thomas NHS Foundation Trust.
Ted trained as a paediatric cardiologist and was in clinical practice for 35 years. He was a clinical academic at King’s College, London and combined this with a series of clinical management roles.

09 November

PB

Professor Don Berwick

International Visiting Fellow, The King’s Fund
President Emeritus and Senior Fellow, Institute for Healthcare Improvement

09 November

JB

Jacqueline Birch

Head of Risk, Assurance and Compliance
West Hertfordshire Hospitals NHS Trust
Jacqueline is the Head of Risk, Assurance and Compliance at West Hertfordshire Hospitals NHS Trust. The Trust provides acute healthcare services seeing nearly a million patients each year and employs over 4,000 people. Jacqueline has significant experience of working in acute and primary care sectors of the NHS both clinically as a nurse and at a senior level as a manager with expertise and responsibility for governance, quality assurance systems and risk management. Jacqueline is experienced in working with all levels of staff both within and between organisations to drive improvement in clinical and non-clinical services.

Throughout her career Jacqueline has always had a passion to deliver high quality, safe care for patients with the approach that she treats patients and their families as she would expect her family and friends to be treated. Jacqueline’s motivation and energy for this has never waned and this forms the foundation of her values at work both personally and as a leader. As a proactive advocate of quality and safety she promotes an organisational culture in which learning and continuous improvement will flourish.
Along with Jacqueline’s clinical qualification she holds a risk management diploma, Masters in the management of health and social care and is currently undertaking a quality improvement fellowship.

09 November

09 November

DB

Dr Adrian Boyle

Quality Effectiveness Chair
Royal College of Emergency Medicine
Adrian is a Consultant Emergency Physician at Addenbrookes Hospital in Cambridge.

He is an executive member of the Royal College of Emergency Medicine and chairs the Quality Emergency Care Committee. He is the lead author of the 'RCEM guide to Quality Improvement

09 November

Sue Burgin

Development Adviser
NHS Improvement
Sue joined Monitor (now NHS Improvement ) In October 2015 on secondment from Sheffield Teaching Hospitals NHS FT.
She has worked in a variety of provider organisations in the areas of Organisation Development and Leadership Development.
Sue was heavily involved in phase 1 of the culture programme, working with the pilot trusts to develop the tools, and is now working with them on phase 2. Sue is also interested in liaising with other organisations to share good practice on culture.

09 November

09 November

AB

Anna Burhouse

Director of Quality
West of England Academic Health Science Network

09 November

09 November

MB

Mark Butler

Good Governance Institute
Director of Development
AC

Andrew Corbett-Nolan

Chief Executive
Good Governance Institute
KC

Keith Coupland

Peer Facilitator
Severn and Wye Recovery College

Dr John Dean

Clinical Lead, Quality Improvement Hub, Royal College of Physicians
Deputy Medical Director (Transformation), East Lancashire Hospitals NHS Trust
John has extensive experience in service redesign and quality improvement. He is Deputy Medical Director (Transformation) at East Lancashire Hospitals NHS Trust, where he works across the health economy leading service improvement. He is clinical lead for the Trust as a Future Hospital development site. He has been Divisional Director and Chief of Medicine at the Trust where he has worked since 2012, initially sharing the role of Associate Medical Director with Calderdale and Huddersfield NHS Foundation Trust.

As Consultant Physician in Bolton from 1994 he led the development and delivery of integrated diabetes care. He was Clinical Director for Medicine at Bolton Hospitals 1997-2000. In 2005/6 he spent 12 months at Institute for Healthcare Improvement and Harvard University, Boston, USA studying Quality Improvement and Integrated care. As Medical Director of NHS Bolton from 2006-2011 he led clinical quality and service redesign resulting in more integrated care delivery in a number of specialities, and a programme of continuous improvement based on IHI’s Triple Aim.

He has worked more widely on Long Term Conditions and Quality Improvement making significant contributions to Year of Care (DoH), Teams without Walls (Royal Colleges), Healthier Horizons and Joined up Care for people with Long Term Conditions (NHS North West), Triple Aim (Institute for Healthcare Improvement) and Safer Clinical Systems (Health Foundation). He has played a major role in the development of Advancing Quality Alliance (AQuA) as Clinical lead, faculty and Non-Executive Board member.

John was recently appointed as Clinical Lead for Royal College of Physicians Quality Improvement Hub. He is a Health Foundation/ IHI fellow and Q fellow.

09 November

PD

Professor Mary Dixon-Woods

RAND Professor of Health Services Research
Wellcome Trust Investigator, University of Cambridge

09 November

SD

Sir Liam Donaldson

Patient Safety Envoy
World Health Organisation
Sir Liam is recognised as an international champion of public health and patient safety. He was the foundation chair of the World Health Organisation’s World Alliance for Patient Safety, launched in 2004.

He is now the World Health Organisation’s Envoy for Patient Safety, Chairman of the Independent Monitoring for the Global Polio Eradication Programme, as well as Chairman of the Transition Monitoring Board of this Programme. 

In the UK, he is Professor of Public Health at the London School of Hygiene and Tropical Medicine, Honorary Distinguished Professor at Cardiff University, Associate Fellow in the Centre on Global Health Security at Chatham House, and Chancellor of Newcastle University. 

Sir Liam was the 15th Chief Medical Officer for England, and the UK’s Chief Medical Adviser, from 1998-2010.

Sir Liam initially trained as a surgeon in Birmingham and went on to hold teaching and research posts at the University of Leicester

09 November

DD

Durka Dougall

Senior Consultant, Leadership and Organisational Development
The King's Fund

09 November

09 November

BF

Bev Fitzsimons

Head of Improvement
The Point of Care Foundation

09 November

09 November

PH

Professor Chris Ham

Chief Executive
The King’s Fund

09 November

Dr Zilley Khan

Medical Education Fellow and Quality Improvement Fellow, Papworth Hospital NHS Foundation Trust
Associate Lecturer, University of Cambridge
Dr Khan graduated with a MBChB, from the University of Leicester and has worked clinically in Obstetrics & Gynaecology for over 13 years. She joined Papworth Hospital Education department in November 2012 and has since completed her Masters in Medical and Healthcare Education.
As a Medical Educator, CQC specialist advisor and University of Cambridge Associate Lecturer, her main role is designing, assessing and facilitating medical education for medical students and junior doctors. She has undertaken a 2 year Quality Improvement programme with Health Education East of England and has had some exposure of being and an Associate Improvement Coach with Eastern Academic Health Science Network. She is currently facilitating the Action Learning Sets for the current cohort of Quality Improvement Fellows who are working within the East of England region on sustainability and transformation plans.
Dr Khan is passionate about medical education and training and strives to provide an excellent safe environment in which to develop our next generation of healthcare professionals.

09 November

09 November

ML

Martin Land

Leadership Associate
The King’s Fund

09 November

09 November

AL

Alison Lathwell

Strategic Workforce Programme Lead
Bedfordshire, Luton and Milton Keynes STP

09 November

09 November

GM

Greg Madden

Senior Development Adviser
NHS Improvement

09 November

09 November

CN

Chris Naylor

Senior Fellow, Policy
The King’s Fund

09 November

09 November

DR

Dr Emma Richardson

Research Associate, Alliance Manchester Business School,
University of Manchester

09 November

09 November

JR

Jill Roberts

Senior Researcher
The King’s Fund

09 November

09 November

SR

Shilpa Ross

Senior Researcher
The King's Fund

09 November

09 November

MS

Manisha Shah

Vice-President for Clinical Service and Patient Safety
HCA Healthcare UK
As VP of Clinical Services and Patient Safety, Manisha leads HCA Healthcare UK’s unrelenting focus on patient safety and clinical outcomes. Her role encompasses patient safety, quality assurance and performance improvement.

Manisha has over 20 years' experience in creating and running patient safety and quality programmes for leading organisations.

09 November

PW

Professor Kieran Walshe

Professor of Health Policy and Management, Alliance Manchester Business School
University of Manchester

09 November

09 November

Will Warburton

Director of Improvement
The Health Foundation
Will is Director of Improvement at the Health Foundation. He is responsible for the Foundation’s charitable spend on health care service improvement. This includes programmes that fund frontline teams to test innovations and to spread improvements, as well as initiatives that build leadership and quality improvement capability across the UK.
Will was previously Operational Director at the Centre for Health Policy in the Institute of Global Health Innovation at Imperial College London, and Forum Director for the World Innovation Summit for Health, an initiative of the Qatar Foundation. Prior to this, Will was the Head of Operations for Women’s and Children’s services at St. Mary’s Hospital and Queen Charlotte and Chelsea Hospitals in London, where he also undertook a GenerationQ Fellowship - a postgraduate program in leadership and quality improvement in healthcare supported by the Health Foundation.

09 November

SW

Simon Wright

Chief Executive
Shrewsbury and Telford NHS Trust

09 November

09 November

PA

Penny Agent

Director of Rehab, Therapies and Lab Medicine
Royal Brompton and Harefield NHS FT
DA

Dr John Alexander

Consultant
University Hospitals of Noth Midlands NHS FT
NA

Nicola Aloysius

Darzi Fellow
Kent Surrey Sussex Academic Health Science Network
PA

Prof Jane Anderson

Visiting Fellow
The Kings Fund
TA

Tamsyn Anderson

GP and Director of Primary Care
Cornwall Partnership NHS FT
GA

George Anibaba

PMO Manager KSS AHSN
Surrey Heartlands Academy
IA

Ian Appleyard

Improvement Adviser
Macmillan Cancer Support
JA

Joanna Atkins

Associate Chief Nurse for Patient Experience
Buckinghamshire Healthcare NHS Trust
EB

Edward Baker

Chief Inspector of Hospitals
Care Quality Commission
SB

Sue Barrett

Head of Governance
Norfolk & Suffolk NHS FT
PB

Paul Bartels

Senior Fellow
The Danish Clinical Registries (RKKP)
DB

Dr Giles Berrisford

Consultant Psychiatrist
Birmingham and Solihull Mental Health NHS FT
GB

Gary Birkenhead

Improvement Adviser
Macmillan Cancer Support
KB

Karen Bloomfield

Head of Leadership and Organisational Development
East of England Leadership Academy, Health Education England
AB

Adrian Boyle

Quality in Emergency Care Chair
Royal College of Emergency Medicine
AB

Alyson Brandom

Macmillan Improvement Adviser Team Lead (Informati
Macmillan Cancer Support
GB

Geri Briggs

Patient Safety Manager
Oxford Academic Health Science Network
JB

Joanne Bunyan

Divisional Service Improvement Programme Lead
Oxford University Hospitals NHS FT
GB

Gail Byrne

Director of Nursing
University Hospital Southampton NHS FT
PC

Patrick Cahoon

Head of Quality Improvement
Greater Manchester Mental Health NHS FT
TC

Tim Callaghan

Programme Director, Productivity and Transformation
Royal Brompton and Harefield NHS FT
DC

Dr Andrew Catto

Chief Medical Officer
Integrated Care 24 Ltd
SC

Suzanne Chapman

Compliance Manager
Lincolnshire Partnership NHS FT
LC

Lynne Charlton

Asst Director of Nursing & AHPs
Public Health Agency
CC

Caroline Chipperfield

Director
Thames Valley and Wessex Leadership Academy
AC

Anna Christopher

NHS England Health and Justice Quality Manager
NHS England Midlands and East
AC

Ann Cole

Evolving Health Manager
Baxter
VC

Viv Colleran

Director of Clinical Effectiveness, Research and Innovation
Western Sussex Hospitals NHS FT
AC

Anita Cornelius

Locality Director
Cornwall Partnership NHS FT
TC

Tracey Coulson

Head of Patient Safety
Frimley Health NHS FT
GC

Graeme Crawford

Patient Representative
NHS
DD

Dr Manjeestha Das

Consultant Psychiatrist
Central and North West London NHS FT
AD

Alun Davies

Service Improvement Manager
Welsh Blood Service
MD

Mandy Davies

Dir of Nursing, Quality & Patient Experience
Hywel Dda Health Board
GD

Georgina Denis

Regional Partnerships Manager
The Health Foundation
SD

Stephen De Souza

Clinical Director Community Services West
Somerset Partnership NHS Foundation Trust
MD

Mary Dixon-Woods

RAND Professor of Health Services Research
University of Cambridge
ED

Elaine Dolby

Clinical Manager, Community and Specialist Mental Health Services
Worcestershire Health and Care NHS Trust
CD

Christine Dolyak

Service User
SD

Sir Liam Donaldson

World Health Organisation Patient Safety Envoy
World Health Organisation
GD

Grail Dorling

Knowledge Expert
McKinsey and Company
ED

Ellie Duncan

Project Manager
Royal College of Surgeons
DE

Dr Alan Earnshaw

Consultant
Croydon Health Services NHS Trust
AE

Andrea Elsbury

Improvment Adviser
Macmillan Cancer Support
HE

Helen Evans

Quality Programme Manager
Western Sussex Hospitals NHS FT
IF

Islam Faqir

Clinical Leadership Fellow
Yorkshire Ambulance Service NHS Trust
BF

Bev Fitzsimons

Head of improvement
The Point of Care Foundation
CF

Clare Flatt

Project Manager
Royal College of Surgeons
RF

Rachel Fletcher

ABCi Programme Manager - Improvement Team
Aneurin Bevan University Health Board
DF

Dr Aidan Fowler

Dir of NHS QI & Patient Safety
Public Health Wales
JF

Jenny Freeman

Improvement Adviser
Macmillan Cancer Support
DG

Dr Lucinda Gabriel

Darzi Fellow
King’s Health Partners
AG

Asher Giora

Locum Consultant Psychiatrist
Bradford District NHS Foundation Trust
SG

Susanna Glover

Senior Health Advocacy Officer
Breast Cancer Now
DG

David Green

Head Of Quality Improvement
Yorkshire Ambulance Service
PG

Paula Green

Improvement Adviser
Macmillan Cancer Support
MH

Mark Halsall

Head of Quality and Safety
Lincolnshire Partnership NHS FT
MH

Mark Hannigan

Clinical Standards and Quality Improvement Manager
Royal College of Paediatrics and Child Health
AH

Anne-Marie Hansen

Chief Consultant
The Danish Clinical Registries (RKKP)
JH

Jane Hayward

Director of Transformation and Improvement
University Hospital Southampton NHS FT
CH

Catherine Heaney

Organisational Development Manager
Frimley Health NHS FT
MH

Mark Hinchcliffe

Head of Project Management Office
Ashford and St Peter's Hospitals NHS FT
AH

Avinash Hiremath

Consultant Psychiatrist and Clinical Director
Leicestershire Partnership NHS Trust
JH

Joanne Howard

Head of Quality
Virgin Care
CH

Chloe Howarth

Quality Improvement Facilitator
East Sussex Healthcare NHS Trust
CH

Chris Hunt

KPO Specialist
Leeds Teaching Hospitals
AH

Alison Hunter

Improvement Advisor
Healthcare Improvement Scotland
FH

Fatin Hussein

Clinical Director Adult Community MH
Somerset Partnership NHS Foundation Trust
MI

Melanie Isherwood

Service Adminstrator
GoCarer
DJ

David Jones

Assistant Director
Diabetes UK
JJ

Jacqueline Joyce

Clinical Learning Lead
Health Education England
NK

Naomi Kellett

Service Improvement Project Manager
Locala Community Partnerships
ZK

Zilley Khan

Quality Improvement Fellow
Papworth Hospital
LK

Lucy Knight

Clinical Director Community Services East
Somerset Partnership NHS Foundation Trust
LL

Levette Lamb

Regional Patient Safety Advisor
HSC Safety Forum, Public Health Agency
AL

Alison Lathwell

Strategic Workforce Transformation Programme Lead
BLMK ACS/STP
DL

Dr Marianne Leach

Doctor
St George's Hospital
NL

Nicholas Lee

Consultant Surgeon
Sheffield Teaching Hospitals
SL

Steven Lee

‎Senior Consulting Manager
Philips
DL

Dr Graham Lipkin

Consultant Renal Physician
Queen Elizabeth Hospital Birmingham
DL

Dr Ashley Liston

GP
Royal College of General Practitioners and NHS CCG
WL

Wendy Llaneza

Snr Head of Quality & Compliance
Cambridgeshire and Peterborough NHS FT
SM

Silvia Machaqueiro

Researcher
Nuffield Trust
MM

Melanie Maxwell

Senior Associate Medical Director
Betsi Cadwaladr University Health Board
DM

Dr Jo Maybin

Fellow in Health Policy
The King's Fund
JM

James McCann

Programme Development Officer
UK Renal Registry
JM

Jane McLean

Head of Leadership
Lincolnshire Partnership NHS FT
VM

Vicky McNally

Corporate Governance Director
Cygnet Health Care
JM

Jerome Ment

Consultant Cardiologist
NHS
CM

Caroline Miftari

Head of Quality Governance
Welsh Ambulance Services NHS Trust
DM

Dr Anna Morgan

Consultant Emergency Medicine
Batts Health
KM

Kasia Muszynska

Quality Improvement Manager
Royal College of Paediatrics and Child Health
RN

Rachael Needham

Service Improvement Lead
South Yorkshire Housing Association
DO

Dolapo Della Ogunleye

Cancer Advocate
DDS Cancer Support
SO

Sarah Oke

Interim Medical Director
Somerset Partnership NHS Foundation Trust
SO

Siobhan O’Donnell

Patient Safety and Quality Improvement Lead
Health Education England (Wessex)
HP

Helen Parrott

Associate Director of Rehabilitation and Therapies
Royal Brompton and Harefield NHS FT
SP

Sarifa Patel

Service User
DP

Dr Linda Patterson

Non-Executive Director
Calderdale and Huddersfield NHS FT
PP

Phil Perkins

Operational Manager
Choice Support
HP

Harriet Peters

Darzi Fellow
Health Education England
KP

Katie Pickles

Quality Assurance Manager
Locala Community Partnerships
CP

Caroline Poole

Clinical Improvement Lead
Pennine Care NHS FT
JP

Joanne Powell

Continuous Improvement Support Manager
Aneurin Bevan University Health Board
DR

Dee Radford

Associate Director of Patient Safety
Shrewsbury and Telford Hospital NHS Trust
JR

Jem Ramazanoglu

Continous Improvement Programme Manager
Central London Community Healthcare NHS Trust
SR

Sunil Ram

Clinical Director Learning Disabilities
Somerset Partnership NHS Foundation Trust
JR

Joe Redmond

Managing Director
Richmond Fellowship
AR

Andrew Reece

Head of Camden Integrated Learning Disability Service
London Borough of Camden
DR

Dr Adam Revill

Consultant, Intensive Care Unit
Torbay Hospital
LR

Louise Richards

Clinical Director CAMHS
Somerset Partnership NHS Foundation Trust
LR

Lucy Richardson

Gate One
LR

Lucy Richardson

Consultant
Gate One
JR

Jill Roberts

Senior Researcher
The King's Fund
RR

Rachel Robinson

Director of Quality Standards
IC24 Ltd
DS

Derek Sandeman

Director of Medicine
University Hospital Southampton NHS FT
JS

Jane Sayer

Director of Nursing
Norfolk and Suffolk NHS FT
KS

Kim Schooling

Lead for Clinical Quality and Safety
Anglian Community Enterprise(CIC)
JS

Jason Seez

Director of Strategy and Planning
BHRUT
AS

Adam Sewell-Jones

Executive Director of Improvement
NHS Improvement
MS

Manisha Shah

Vice President, Clinical Services
HCA Healthcare UK
SS

Stuart Silcox

Head of Business and Planning
Public Health Wales
DS

Dr Yvonne Silove

Associate Director
Healthcare Quality Improvement Partnership
HS

Heather Slade

Continuous Improvement Leader
National Institute for Health Research
JS

Jeremy Smith

Head of Medical Services
Somerset Partnership NHS Foundation Trust
ES

Emma Stinton

Head of Service Improvement
Epsom and St Helier University Hospitals NHS Trust
LS

Lynda Stockwell

Head of Physical Healthcare and Infection Prevention
Lincolnshire Partnership NHS FT
KS

Kane Sullivan

Management Training Scheme Trainee
DS

Deborah Szebeko

Service Design Director
Philips
AS

Alison Szewczyk

Deputy Director of Nursing
Frimley Health NHS FT
HT

Helen Taylor

Non-Executive Director
Ipswich Hospital NHS Trust
JT

John Taylor

Director
Tricordant Ltd
RT

Rebecca Thomas

Senior Nurse Professional Standards and Quality
Cwm Taf University Health Board
RT

Ralph Tomlinson

Deputy Director
Royal College of Surgeons
ST

Sue Tranka

Chief Nurse
Ashford and St Peter's Hospitals NHS FT
ST

Sarah Trute

Darzi Fellow
Health Education England
FT

Fran Tummey

Service Delivery Unit Lead AMH/LD
Worcestershire Health and Care NHS Trust
CT

Claire Turner

Consultant in Public Health
East Sussex County Council
JV

Jo Vigor

Senior Development Advisor
NHS Improvement
TW

Tray Walker

Clinical Lead
Stroke Operational Delivery Network
NW

Nicole Walsh

Research Student
Edinburgh Napier University
PW

Paul Whittle

Evolving Health Manager
Baxter Healthcare
HW

Helen Wilding

Head of Workforce Transformation
Cornwall Partnership NHS FT
CW

Catherine Williams

Convenor
National Maternity Voices
MW

Marie Wilson

Head of Integrated Governance
Pennine Care NHS FT
DW

David Wood

Associate Director
Cheshire and Wirral Partnership NHS FT
JW

Jo Wookey

Programme Manager
Kent Surrey Sussex Academic Health Science Network
DW

Dr Ian Woolhouse

Clinical Directory
Royal College of Physicians
AW

Amelia Woolley

Head of Quality and Assurance
The Newcastle upon Tyne Hospitals NHS FT
SY

Steven Yarnold

Associate Director of Quality Improvement
Sussex Partnership NHS Foundation Trust

HCA Healthcare UK

NHS Improvement

The Health Foundation

The King's Fund

Registration opens, exhibition and refreshments

08:30 AM 09:00 AM Greenhouse, ground floor

Pick up your badge, grab some refreshments and visit the exhibition stands

Morning session: Innovating for improvement

09:00 AM 09:45 AM Maynard theatre, lower ground floor

Improving patient outcomes matters to all health care professionals. This interactive session will consider how new innovations are driving real improvements in the quality and safety of care. It will explore practical and evidence-based solutions from NHS and independent sector hospitals.

  • Manisha Shah, Vice-President for Clinical Service and Patient Safety, HCA Healthcare UK
  • Dr Adrian Boyle, Quality Effectiveness Chair, Royal College of Emergency Medicine
  • Sir Liam Donaldson, Patient SAfety Envoy, World Health Organisation

Join us for breakfast for the first session of the day. This session is organised and hosted by HCA Healthcare UK.

Speakers

Breakfast_session.pdf Download Link

Session one: Opening plenary

10:00 AM 11:15 AM Maynard theatre, lower ground floor

10.00am
Welcome and introduction
Professor Chris Ham, Chief Executive, The King’s Fund

10.10am
Opening keynote address: a system-wide approach to quality improvement
  • What steps can be taken towards embedding quality improvement in the NHS?
  • Examples of quality improvement and/or innovation.
  • Investing in quality improvement programmes.

Professor Don Berwick, International Visiting Fellow, The King’s Fund, and President Emeritus and Senior Fellow, Institute for Healthcare Improvement

10.30am
How hospitals improve: evidence-based examples in health care

Professor Ted Baker, Deputy Chief Inspector of Hospitals, Care Quality Commission

10.45am
Developing cultures that enable and sustain continuously improving and high-quality care

  • A brief overview of the work NHS Improvement is leading in both the Virginia Mason Institute, United States, and its own Culture and Leadership Programme

Suzie Bailey, Director of Leadership and Quality Improvement, NHS Improvement

11.00am
Questions and discussion

Speakers

Ted_Baker.pdf Download Link

Refreshment break and networking

11:15 AM 11:45 AM Greenhouse, ground floor

Grab some refreshments and visit the exhibition stands.
Breakout 2

2A: Developing cultures for continuous improvement

11:45 AM 01:00 PM Maynard theatre (main room)

11.45am
Facilitated by:

Sue Burgin, Development Adviser, NHS Improvement

Greg Madden, Senior Development Adviser, NHS Improvement

Drawing on learning from trusts involved in both the Virginia Mason Institute Programme and the NHS Improvement Culture and Leadership Programme, Sue and Greg will provide practical guidance on developing a culture of continuous improvement.

Simon Wright, Chief Executive, Shrewsbury and Telford NHS Trust

In September 2015 Shrewsbury and Telford NHS Trust embarked on a programme of work in partnership with the Virginia Mason Institute, United States. As a representative of one of just five trusts chosen, Simon will share learning on how the partnership is supporting the trust overcome many obstacles to providing safe, effective and compassionate.

Speakers

Greg and Simon.pdf Download Link
Sue_Burgin.pdf Download Link
Breakout 2

2B: Working collaboratively with patients and service users in quality improvement

11:45 AM 01:00 PM Maynard room 3, lower ground floor

11.45am
Facilitated by:

Chris Naylor, Senior Fellow, Policy, The King’s Fund

Shilpa Ross, Senior Researcher, The King's Fund

In this session, Shilpa and Chris will explore the potential opportunities to work with patients, service users and carers as partners in quality improvement, drawing on lessons from mental health and learning disabilities. There will be an overview of how co-production can add value to quality improvement methods projects, with examples of successful collaborative working.

Speakers include:

  • Anna Burhouse, Director of Quality Development, Northumbria Healthcare NHS Foundation Trust
  • Keith Coupland, Peer Facilitator, Severn and Wye Recovery College
  • Bev Fitzsimons, Head of Improvement, The Point of Care Foundation

Speakers

Breakout 2

2C: Improvement through inspection? Lessons from how health and social care providers are responding to the Care Quality Commission’s inspection and rating programme

11:45 AM 01:00 PM Maynard room 1, lower ground floor

11.45am
Facilitated by:

Professor Kieran Walshe, Professor of Health Policy and Management, Alliance Manchester Business School, University of Manchester

Based on research being carried out by The King’s Fund and Manchester Business School, this session will explore how health and social care providers have responded to the Care Quality Commission’s inspections and ratings and what impact this has on the processes of improvement and on the quality of care.

Through case studies and examples from acute care, mental health, primary care and adult social care, the research team will provide an insight into how CQC and providers can maximise the potential benefits of inspection and rating, and minimise the potential adverse consequences. We will also hear from a provider who has been through the special measures regime about the impact of inspection on their quality improvement journey.

11.50am
Narratives of inspection and rating in acute, mental health, general practice and social care

Dr Emma Richardson, Research Associate, Alliance Manchester Business School, University of Manchester

Jill Roberts, Senior Researcher, The King’s Fund

12.10pm
Understanding inspection and rating in acute care and general practice: analysis of routine data

Dr Thomas Allen, Research Fellow, Alliance Manchester Business School, University of Manchester

12.25pm
Reflections from trusts who have improved their CQC rating

Andrew Corbett-Nolan, Chief Executive, Good Governance Institute

12.40pm
Questions and discussion

Speakers

Narratives of inspection and rating.pptx Download Link
Thomas Allen.pdf Download Link
Breakout 2

2D: Creating clinical capacity to coach and lead improvement across health and social care

11:45 AM 01:00 PM Marlborough theatre, second floor

11.45am
Facilitated by:

Martin Land, Leadership Associate, The King’s Fund

Durka Dougall, Senior Consultant, Leadership and Organisational Development, The King's Fund

Since 2012 The King’s Fund and Health Education East of England have run five cohorts of the Quality Improvement Fellowship. This flexible programme aims to increase senior clinicians’ capability and capacity in quality improvement to support, coach and lead improvement programmes where there may not be a burning platform or a directive from external source.

The current cohort of fellows come from the six sustainability and transformation partnership (STP) footprints in the east of England and they are using an improvement approach to support and lead teams working on STP priorities, across primary and secondary care.

In this practical and interactive workshop, Durka and Martin will give an overview of the quality improvement journey and framework and provide an insight into some of the sustainable successes.

Speakers include:

  • Jacqueline Birch, Head of Risk, Assurance and Compliance, West Hertfordshire Hospitals NHS Trust
  • Dr Zilley Khan, Medical Education Fellow and Quality Improvement Fellow, Papworth Hospital NHS Foundation Trust, and Associate Lecturer, University of Cambridge 
  • Alison Lathwell, Strategic Workforce Programme Lead, Bedfordshire, Luton and Milton Keynes STP

12.35pm
Questions and discussion

Speakers

Alison_Lathwell.pdf Download Link
Jacquine_Birch.pdf Download Link
Zilley_Khan.pdf Download Link

Lunch, exhibition and networking

01:00 PM 02:00 PM Greenhouse, ground floor

Visit the exhibition stands and grab some lunch!
Breakout 3

Afternoon breakouts are repeated

02:00 PM 03:15 PM

Breakout 3

3A: Developing cultures for continuous improvement

02:00 PM 03:15 PM Maynard theatre (main room)

11.45am
Facilitated by:

Sue Burgin, Development Adviser, NHS Improvement
Greg Madden, Senior Development Adviser, NHS Improvement

Drawing on learning from trusts involved in both the Virginia Mason Institute Programme and the NHS Improvement Culture and Leadership Programme, Sue and Greg will provide practical guidance on developing a culture of continuous improvement.

Simon Wright, Chief Executive, Shrewsbury and Telford NHS Trust

In September 2015 Shrewsbury and Telford NHS Trust embarked on a programme of work in partnership with the Virginia Mason Institute, United States. As a representative of one of just five trusts chosen, Simon will share learning on how the partnership is supporting the trust overcome many obstacles to providing safe, effective and compassionate.

Speakers

Breakout 3

3B: Working collaboratively with patients and service users in quality improvement

02:00 PM 03:15 PM Maynard room 3, lower ground floor

11.45am
Facilitated by:

Chris Naylor, Senior Fellow, Policy, The King’s Fund

Shilpa Ross, Senior Researcher, The King's Fund

In this session, Shilpa and Chris will explore the potential opportunities to work with patients, service users and carers as partners in quality improvement, drawing on lessons from mental health and learning disabilities. There will be an overview of how co-production can add value to quality improvement methods projects, with examples of successful collaborative working.

Speakers include:
  • Anna Burhouse, Director of Quality Development, Northumbria Healthcare NHS Foundation Trust
  • Keith Coupland, Peer Facilitator, Severn and Wye Recovery College
  • Bev Fitzsimons, Head of Improvement, The Point of Care Foundation

Speakers

Burhouse, Coupland, Fitzsimons - Co-production in QI.pdf Download Link
Breakout 3

3C: Improvement through inspection? Lessons from how health and social care providers are responding to the Care Quality Commission’s inspection and rating programme

02:00 PM 03:15 PM Maynard room 1, lower ground floor

11.45am
Facilitated by:

Professor Kieran Walshe, Professor of Health Policy and Management, Alliance Manchester Business School, University of Manchester

Based on research being carried out by The King’s Fund and Manchester Business School, this session will explore how health and social care providers have responded to the Care Quality Commission’s inspections and ratings and what impact this has on the processes of improvement and on the quality of care.

Through case studies and examples from acute care, mental health, primary care and adult social care, the research team will provide an insight into how CQC and providers can maximise the potential benefits of inspection and rating, and minimise the potential adverse consequences. We will also hear from a provider who has been through the special measures regime about the impact of inspection on their quality improvement journey.

11.50am
Narratives of inspection and rating in acute, mental health, general practice and social care

Dr Emma Richardson, Research Associate, Alliance Manchester Business School, University of Manchester

Jill Roberts, Senior Researcher, The King’s Fund

12.10pm
Understanding inspection and rating in acute care and general practice: analysis of routine data

Dr Thomas Allen, Research Fellow, Alliance Manchester Business School, University of Manchester

12.25pm
Reflections from trusts who have improved their CQC rating

Mark Butler, Director of Development, Good Governance institute

12.40pm
Questions and discussion

Speakers

Breakout 3

3D: Creating clinical capacity to coach and lead improvement across health and social care

02:00 PM 03:15 PM Marlborough theatre, second floor

11.45am
Facilitated by:

Martin Land, Leadership Associate, The King’s Fund

Durka Dougall, Senior Consultant, Leadership and Organisational Development, The King's Fund

Since 2012 The King’s Fund and Health Education East of England have run five cohorts of the Quality Improvement Fellowship. This flexible programme aims to increase senior clinicians’ capability and capacity in quality improvement to support, coach and lead improvement programmes where there may not be a burning platform or a directive from external source.

The current cohort of fellows come from the six sustainability and transformation partnership (STP) footprints in the east of England and they are using an improvement approach to support and lead teams working on STP priorities, across primary and secondary care.

In this practical and interactive workshop, Durka and Martin will give an overview of the quality improvement journey and framework and provide an insight into some of the sustainable successes.

Speakers include:

  • Jacqueline Birch, Head of Risk, Assurance and Compliance, West Hertfordshire Hospitals NHS Trust
  • Dr Zilley Khan, Medical Education Fellow and Quality Improvement Fellow, Papworth Hospital NHS Foundation Trust, and Associate Lecturer, University of Cambridge 
  • Alison Lathwell, Strategic Workforce Programme Lead, Bedfordshire, Luton and Milton Keynes STP

12.35pm
Questions and discussion

Speakers

Refreshment break, exhibition and networking

03:15 PM 03:35 PM Maynard foyer, lower ground floor

SESSION FOUR: Faster discovery and learning: next steps for quality improvement

03:35 PM 04:45 PM Maynard theatre, lower ground floor

3.35pm
Welcome back
  • What does it take to do quality improvement well?
  • Insights from The Health Foundation’s improvement work

Will Warburton, Director of Improvement, The Health Foundation

3.55pm
Improving quality improvement: the role of research and evaluation

  • Why the evidence-base for how to improve health care needs to improve.
  • Understanding which interventions and approaches work, which don’t, and why.
  • Making improvement big: the at scale versus scaling challenge.

Professor Mary Dixon-Woods, RAND Professor of Health Services Research and Wellcome Trust Investigator, University of Cambridge

4.15pm
Making a serious and sustained commitment to quality improvement

  • Bringing clinical peer groups together to scale up the development of improvement capability.
  • Insights from the Royal College of Physicians’ Future Hospital Programme.

Dr John Dean, Clinical Lead, Quality Improvement Hub, Royal College of Physicians, and Deputy Medical Director (Transformation), East Lancashire Hospitals NHS Trust

4.30pm
Questions and discussion

4.45pm
Close of conference

Speakers

Will_Warburton.pdf Download Link

Close of conference

04:45 PM 05:00 PM

We would love to hear what you thought of the day. Please answer some very quick questions via the feedback section of this app.

Thank you!